Customer Service

Shipping & Delivery

Orders can be delivered throughout Malaysia. Pretty Petals offers free delivery services within the Klang Valley. Refer to Delivery Areas. There is a minimum order and delivery charge for areas outside the free delivery areas. View the listing for Minimum Order. We can also deliver flowers worldwide. To place an international order, please visit our International Shop.

In most areas within Malaysia, orders received before 12:00 PM (Malaysian time-GMT+8.00), can be delivered on the same day from Monday to Saturday. For detail delivery time services, refer to our Delivery Schedule. Unfortunately, we cannot guarantee delivery at a specific time of the day.

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Privacy & Security

Your privacy and security are important to Pretty Petals. We are committed to protecting our customers’ privacy. We use the information we collect about you and your recipients to process orders and to provide you with a more personalized shopping experience. Please read the Privacy Policy to understand how we will use and protect your personal information.

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Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Due to temporary or regional unavailability, substitutions of flowers or containers are necessary. Should this happen, our experienced florists will make sure that the style, theme and colour scheme of your arrangement is preserved and shall only substitute items of equal or higher value. We reserve the right to change the flowers/materials/cakes/wines/ gifts/chocolates/other gifts to one which is of similar or greater value. We are unable to cancel or change orders already in process, enroute or delivered

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Shopping at Pretty Petals is quick, easy and convenient. For example, you can

  • Browse our home page which regularly displays the most popular ideas
  • Shop from a variety of categories e.g. Occasion, Product Category or Price
  • Choose your product and select your preferences
  • Proceed to checkout
  • Provide recipient delivery information
  • Provide your billing information
  • Review the details of your order an submit your order
  • Save your email confirmation for future reference

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Pretty Petals uses the leading security technology to ensure that your order will be safe and secure. Please read our Privacy & Security Policy for further information.

For your convenience, we accept Paypal, American Express, Visa and Mastercard by Electronic Processsing.  We bill your credit card at the point of sale. Pretty Petals will attempt to secure authorization on your credit card. If there is a problem, you will be notified and prompted to use another credit card. We also accept payment through e-banking from AmBank, CIMB Clicks, Hong Leong Connect, Bank Islam, Maybank2u and Public Bank.  In addition we use PayPal and Web Cash.

There is an additional fee for delivery outside of Malaysia. This additional international fee covers the processing and handling of international orders by overseas florist.

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