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PrettyPetals.com.my is committed to serve you. To further enhance our customer service, we have provided answers to many of your FAQs. Should you not find an answer to your question on the list provided, please feel free to contact us by e-mail.
1. How to place an order?
As soon as you have selected the special gift, placing an order is easy. Just click “Add to Cart” and your order is added to your Shopping Cart. This Shopping Cart allows you to make multiple purchases of different floral arrangements and gifts that can be sent to multiple addresses. At this point, you can either “Continue Shopping” or “Checkout”.
2. Confirming my order?
Once you have completed the order form and click “Continue”, a page appears with the information which you have entered and the details of your order. If the information is accurate, click “Place Order”. If changes are to be made, select the appropriate “Edit” link and make corrections. Upon you corrections, re-verify your information, click “Continue” and finally “Place Order”.
Once you submit your order, an instant acknowledgement page is returned that includes you total amount and your order number. Please print the acknowledgement page for your records. You will receive an email from prettypetals.com.my within a few hours of order placement. This confirms that we have received and accepted your order.
3. Delivery information?
We provide free delivery for our floral gifts above RM100 to almost all major cities in Peninsular Malaysia. However, there is a minimum acceptable order for deliveries to certain areas.
All prettypetals.com.my floral or gift is personally hand-delivered. For same day delivery, orders must be received before 1.30p.m. (Monday to Saturday) in the recipient's time zone. Orders received after 1.30p.m. may be delivered on the following day.
Unfortunately, time of delivery to rural or distant areas, hotels, hospitals or airports or during major holidays cannot be guaranteed. Should you require a specific delivery time, please indicate under "specific instructions" when you check out.
Prettypetals.com.my also recommend your floral of gift order be placed at least one week in advance of a major holiday.
For more information, please click here.
4. Customer/Delivery Inquiry?
If you would like to confirm delivery or make an inquiry, please feel free to complete the form below. We shall respond shortly by e-mail.
5. Payment Options?
Prices reflected on the website are in Ringgit Malaysia (RM). All prices are also give in U.S. Dollars equivalent.
We accept all major credit cards including
- American Express
- Visa
- MasterCard
- Diners Club
PrettyPetals.com.my bills your credit card at the point of sale. Once you click “Place Order” in the check-out process, prettypetals.com.my will attempt to secure authorization on your credit card. If there is a problem securing this authorization, you will be notified and prompted to use another credit card.
6. Substitution Information?
Floral or gift substitutions are sometimes necessary due to their seasonal or international availability. Should a substitution be required, we or our affiliates shall substitute an item of similar or higher value. We shall always try to maintain the freshness and quality of our products.
For more information, please click here
7. Cancellation of Order?
Cancellation of an order must be made 24 hours in advance before the delivery time. Otherwise, a cancellation fee of the selling price is chargeable. In the event the order is delivered, the full purchase amount will apply. Please use the Customer Service Inquiry Form to advise us.
We are unable to cancel or change orders already delivered or presently enroute. If you find it necessary to cancel or change any other orders, please call 6-03-21442530.
8. Customers Privacy
All private information that you send us (including credit card numbers, names, addresses and telephone numbers) is encrypted so that your private information cannot be read by another party as it travels over the internet.
For more information, please click here
9. Feedback and Inquiry
We welcome your valuable comments and feedback on our products and service quality. Please use our Customer Service Inquiry Form or email us.
10. Disclaimer
Prettypetals.com.my reserves the right to reject any order.
11. Service Guarantee
We guarantee satisfaction with every online order. If for some reason you are not satisfied with your gift bouquet purchased at the time of delivery, please contact us by e-mail or at 6-03-21442530. This guarantee applies to feedback received within 12 hours of receipt of any floral or gift order.
12. Benefits of “Signing Up” at prettypetals.com.my
1. Shopping is faster and easier
A personal account is flexible and simple to use.
2. A Free Reminder Service
Lightens your busy schedule by helping you to remember important occasions. In your personal account, you will receive email reminders for each specified date.
3. A record of Your previous Purchase
Your personal on going record keeps track of when, and whom each product was sent. You need not worry about sending the same gift to the same person.
4. Fun Facts
Enjoy some fun facts about flowers, festivals of the world and other general knowledge information.
13. Benefits of Joining Pretty Petals Club
Sign Up today to experience the benefits of:
1. Exclusive Discounts
Everyone loves discounts. As a member, you will be eligible for discounts and
promotions and promotions only enjoyed by Pretty Petals Club members.
2. Mystery Gifts
As a member, you will receive mystery gifts during festive holiday periods.
3. Redemption Program & Rebate Coupons
A member enjoys bonus points and rebate coupons may be used to many any purchases or attend floral seminars.
4. “How-To” Floral Recipes
Pretty Petals Club Members can go online and get tips on “How-To” prepare floral recipes.
5. Floral Library
As a member, you have access to an exclusive online Floral Library website.
6. Floral References
Get tips on Care and Handling of flowers, current news on floral design ideas & handy floral references can be obtained at our website.
14. Contact us
Email us:
info@prettypetals.com.my
Call us:
6-03-21442530
Fax us:
6-03-21431562
Write us:
PrettyPetals.com.my
Suite 3007A 3rd Floor President House
Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia
Attention: Customer Service
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